![]() Next, lets install any new updates to the device and restart it using steps in these help articles: Steps for doing this can be found in the following help article: ![]() To avoid freezing issues, lets try closing the additional applications running in the background on your device. Doing this will route the new information right back to Customer Support in the same email, and it will greatly help us get back to you more quickly. The best course to follow if something else occurs in the game (or if you have further information to add) is to reply directly to the initial email you created. Sending in multiple emails can drastically increase the time it takes us to reply because we then have to track down the other emails and their content. We want to make sure you get the fastest reply possible, and in order to do so, please only send Customer Support one email. We are happy to assist her with resolving this issue as quickly as possible. We understand that ********************** has contacted the BBB in regards to being disconnected during poker sessions.
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